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Hotel · Hanoi · Ha Noi Municipality

Old Quarter Family Hotel

A modest 3-star stay in the heart of Hanoi's Old Quarter, known for its helpful staff and practical comfort.

  • Central Old Quarter location
  • Helpful, English-speaking staff
  • Clean, comfortable rooms with balconies
8.3 Great 215 reviews Booking.com 8.3 · 215 reviews

About

Old Quarter Family Hotel

Old Quarter Family Hotel sits in the vibrant heart of Hanoi's Old Quarter, just off the walking street. It offers 21 rooms across a modest footprint, with Wi-Fi throughout. The colonial Opera House is a 25-minute stroll away. This is a no-frills, service-led stay.

Guests consistently mention the reception team, particularly Tom, for arranging tours to Sapa and Halong Bay and storing luggage. Rooms are described as spacious, clean, and some have small balconies. Breakfast is served at a nearby coffee shop and gets positive notes for variety and fresh fruit.

  • No smoking on site
  • Wi-Fi
  • 24-hour reception
  • No pets allowed
  • Luggage storage
  • Currency exchange

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Helpful, tour-arranging staff — Guests repeatedly praise the reception team for arranging trips to Sapa and Halong Bay, storing luggage, and speaking good English.
  • Central Old Quarter location — Right in the heart of the old district, close to the walking street and major sights, with public transport nearby.
  • Clean, comfortable rooms — Rooms are described as spacious, spotless, and well-equipped, often with a small balcony and good A/C.
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Worth weighing

3 to weigh
  • No pets allowed — The hotel does not permit pets, which may be a limitation for travelers with animals.
  • Limited on-site dining — Breakfast is served at a nearby coffee shop rather than an in-house restaurant, though the hotel does offer lunch and dinner options.
  • Small property — With only 21 rooms, the hotel is intimate but may feel limited in facilities or availability during peak times.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • No smoking on site
  • Wi-Fi
  • 24-hour reception
  • No pets allowed
  • Luggage storage
  • Currency exchange

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Ironing facilities

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.3
Great 215 reviews

Guest-rated 8.3/10 from 215 reviews

Booking.com · 8.3 · 215 reviews
8.3Verified guest

“We had a wonderful time at this hotel, staying a few days to see the city. Tom at reception was a standout—he arranged tours to Sapa and Halong Bay and stored our big bags. The location was ideal, right in the Old Quarter. Our room was roomy and spotless, with a hot shower and a decent breakfast. Highly recommend.”

8.3Verified guest

“Perfectly placed in a charming alley off the lively streets, giving a real local feel. The hotel had everything I needed—clean, spacious rooms with a small balcony. Staff were incredibly warm and went out of their way to help. Breakfast was tasty, served at a nearby coffee shop, which added to the experience.”

8.3Verified guest

“The hotel's entertainment options kept everyone amused throughout our stay.”

8.3Verified guest

“A fantastic stay in the Old Quarter. Location was perfect, just off the walking street in the heart of things. Great facilities, friendly and helpful staff. The room was immaculate and comfortable, with excellent amenities and a generous layout. Can't recommend it enough for visitors.”

8.3Verified guest

“Great stay! Location was spot on—in the thick of the old district, vibrant and exciting. Rooms were clean and comfy, and I loved the little balcony for fresh air. Breakfast was delicious with lots of choices. Excellent value and attention to detail.”

8.3Verified guest

“Great location near major sights and public transport. Breakfast was really good, and the staff were helpful and friendly. Rooms were clean and had all the essentials.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel sits in the vibrant Old Quarter, known for its bustling streets, street food, and shops. A short walk puts you on the walking street.

Hanoi Opera House: A 25-minute stroll away, this colonial-era landmark is a key sight and a good orientation point for the city.

Hai Tuong, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:30
Check-out
By 10:00-12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
15 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 to 23:30, and check-out is from 10:00 to 12:00.

Does the hotel offer airport transfers?

Yes, an airport shuttle is available for a fee.

Are pets allowed?

No, pets are not allowed at the hotel.

Is breakfast included?

Breakfast is mentioned in reviews as being served at a nearby coffee shop; it's described as decent with variety. The hotel also has a restaurant for lunch and dinner.

Does the hotel have Wi-Fi and air conditioning?

Yes, Wi-Fi is available throughout the property, and rooms are noted to have good A/C in reviews.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

6.9

Smile Hotel

Guest-rated 6.9/10 — among the top stays in Hanoi.

Hanoi

The bottom line

A dependable, friendly choice in the heart of the Old Quarter, ideal for travelers who prioritize location and personal service over extensive amenities.

8.3Best for first-time visitors to Hanoi who want a central base with helpful staff.

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